FAQ

Buying Art

What is ACE Club?

The ACE Club is a collective of some of the UK's most celebrated and emerging artists committed to new and cutting edge art. By choosing to buy from ACE you are buying directly from the artist, rather through a gallery or any other middle man.

The site is set up as a marketplace so you can buy direct from ACE Club artists. All communication goes direct to the artists.
Happy shopping.

Do you ship internationally?

Yes - most art is available for shipping internationally unless specified otherwise by the artist. All shipping rates are set by the artist directly, so please be aware that shipping rates may vary per artist, although we do our best to encourage standard unified rates.

If you have specific questions about shipping please contact us or any of the artists directly.

Do I need to create an account to purchase?

No. You can purchase as a 'guest', although we do recommend that you do register to create an account for free. In doing so, you will be able to access your order information at any time now or in the future.

I'm Having Trouble Paying By Credit Card/PayPal. What Do I Do?

If your credit card is being declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.

Double-check the information you entered during checkout:

  • Did your billing address change recently?
  • Did you enter the correct CVV code?
  • Did you get a new card with a new expiration date?

Review your bank’s fraud-alert policies.
Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.

Review your bank’s daily withdrawal limit.
Most banks have limits on how much you can charge on your card in a single day. If you reach this limit, your bank may block your account from any further activity for the day regardless of available funds in the account.

PayPal Issues
PayPal has various security measures in place to protect their users from fraudulent activity. For this reason, PayPal may occasionally prohibit a buyer from submitting payment. If you’re experiencing issues using your PayPal account, please contact PayPal directly for assistance, or visit their website for troubleshooting information.

Where does the artwork ship from?

ACE Club artists may choose to sell and ship their work from anywhere in the world. Primarily, most artwork is dispatched from the UK and can be sent anywhere in the world. For details on the seller and shipping location please check out either the sellers profile page or on individual product pages.

How do I place an order for original and limited edition artwork?

Step 1 – Click the thumbnail of the image from any artwork list page then proceed to the product page. From here, you can add the artwork to your shopping cart by clicking the ADD TO CART button at the top right of the product page. Please note items that are not available for purchase will be shown with a No Longer Available button.

Step 2 – When you've added all your items that you'd like to purchase, do to Shopping Cart where you'll find your order total including shipping charges. When you're ready to proceed click the CHECKOUT button.

Step 3 – Complete the delivery information, including your name and address. Note - if you've registered no the site you can login here to automatically pre-fill your details.Click CONTINUE if the completed information is correct

Step 4 – At this stage the site transfers you over to PayPal. If you do not have a PayPal account don't worry, you can make payment as a guest by selecting "Pay with a credit or debit card". Once you've completed the PayPal instructed information you will be redirected back to ACE Club site where you should receive a THANK YOU confirmation. Following this you should also automatically receive an email our us with your order confirmation.

Selling Art

How do I sell my art on ACE Club?

This site is for ACE Club members only.
To apply to become ACE Club members, please contact us via email and include an overview of yourself and either a link or attach examples of your work.
Galleries or artists representatives need not apply.

Successful artists will be sent details of how to access the site and maintain their store page.